Privacy Policy and Terms of Use

Please read these terms of use before accessing tutorax.com information. By using and participating in the tutorax.com site, you acknowledge that you have read these terms and conditions and agree to be attached by and comply with them. If you do not agree with these terms, please exit the tutorax.com site.

Terms of use

EFFECTIVE DATE: JUNE 21, 2022

Definition

In these Terms and Conditions, the term “Tutorax” refers to Tutorat Tutorax Inc. and Tutorax Services Spécialisés Inc.

Legal terms of use of the Tutorax website

By using or downloading information or content from the Tutorax website, you acknowledge that you have read and understood these terms and conditions and agree to be attached by them. If you do not agree to the terms and conditions, do not use or download any information or content from Tutorax.

Copyright infringement

The Tutorax website and its affiliated sites, including all content (including all logos, text, graphics, submission data, videos, frames and designs) are protected by copyright. Users may download material from tutorax.com for personal use only; commercial use or distribution to others is not permitted. Tutorax materials and content may not be copied, distributed, displayed, downloaded or transmitted in any way without the prior written consent of Tutorax.

Dispute

In the event of a dispute between the company and users, the parties are required to first agree to alternative dispute resolution (mediation) instead of a trial. Any dispute between the parties that cannot be settled amicably will be brought before the courts of the judicial district of Montreal.

The applicable law is the Laws of the Province of Quebec, and thereafter the Federal Laws of Canada.

Changes to this policy

We may update the Terms of Use Policy to reflect changes in our practices. If we make material changes, we may notify you by email (sent to the email address specified in your account) or by posting a notice on this site before the change takes effect. We encourage you to periodically visit this page to obtain the latest information about our practices.

Privacy Policy

EFFECTIVE DATE: JUNE 21, 2022

This privacy policy (the “Privacy Policy”) governs the manner in which Tutorax collects, uses, maintains and discloses information collected in the course of its business in accordance with the Privacy Act. Tutorax is managed by the incorporations Tutorat Tutorax Inc. and Tutorax Services Spécialisés Inc. 

We collect only the essential information necessary to provide educational services to interested parties. 

This privacy statement applies to the Tutorax website, its affiliated websites, and the Tutorax login portal and governs data collection and use. By using any of the websites or the login portal, you consent to the data practices described in this statement.

The information Tutorax collects and receives

We obtain information about you when you use our website, when you provide it to us, or occasionally to third parties (e.g., our partners or school boards affiliated with our services).

Like most website operators, Tutorax collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our goal in collecting non-personal information is to better understand how our visitors use our site.

We record usage data when you visit or use our site, which includes third-party applications and platforms used. Tutorax also collects potentially identifying information such as Internet Protocol (IP) addresses. We do not use this information to identify our visitors, however, and do not disclose this information except under the same circumstances that we use and disclose personally identifiable information, as described below. A user who browses the site without opening an account or providing personally identifiable information to Tutorax does so anonymously.

Some visitors to the Tutorax site choose to interact with us in ways that require us to collect personally identifiable information, such as name, email address and/or phone number. The amount and type of information we collect depends on the nature of the interaction.

A user may also provide personally identifiable information about others, such as contact information to notify in the event of an emergency. If you communicate with Tutorax via email, post messages on our various social networks, make phone calls or calls on your cell phone, communicate through electronic or other interactive devices, fill out online forms, surveys or contest entries, or communicate with Tutorax by any means, any information you provide as part of that communication may be collected by Tutorax. Tutorax may also collect information about how customers use our site, for example, by tracking the number of unique views received by pages on the site, or the domains from which customers come.

Personal data categories

Tutorax may collect personally identifiable information from its customers and/or tutors in a variety of ways. 

The personal data collected by Tutorax includes:

Contact information (name, email, phone number, home address).

 We use this information to communicate with you, to provide the services you have requested and to inform you of other services available from Tutorax and its affiliates.

 Educational information (academic status, school, grade level, curriculum)

We use this information to provide the services you have requested.

Financial data (a client’s credit card number or a guardian’s bank account information)

We use this information to process payments for client invoices, and pay a tutor for services. We do not store credit card number information, this is collected by Stripe which is a company that specializes in secure online transaction capture and processing.

Tutors seeking to enter into self-employment contracts with Tutorax are asked to provide additional information, such as personal information supporting the Tutor’s respective skills and experience, as well as social security number or federal employer identification number for tax purposes. Tutors also have the ability to choose what information they wish to include on their profile, such as education, work experience, skills, city or region, likes or interests, and photo.

Information sharing

It is Tutorax’s policy to respect your privacy regarding any information we may collect through the Site, by email, by phone, or through any other communication we have with you. We treat the confidential information you share with us, such as contact information and any financial information, with the utmost respect. Tutorax does not disclose student records to third parties under any circumstances, except as specifically stated in this Privacy Policy or as required by applicable law. Tutorax may also share information with third party companies that process payments on our behalf, help us grow our business, inform our marketing strategy, provide online storage services, provide professional services, provide tutor background checks, and provide communication software.

 We may share your personal data as followed with any of our suppliers, including, but not limited to, the following :

  • Stripe: bank information for invoice payments. 

 

  • Lessonspace: a user’s contact data for logging in to an online course (name, email). 

 

  • Zoom: user’s contact data for the connection to an online course (name, email). 

 

  • CRM: a user’s contact information (name, email, phone number, home address), education information (academic status, school, grade level, curriculum, subject(s)) and availability. 

 

  • Tutor: We may share a student’s and/or parent’s information with the tutor(s) who may or will be providing tutoring to the student so that the tutor can assess engagement and customize and tailor tutoring to the student. In such a case, the information is shared ANONYMOUSLY so it is impossible for the tutor to identify to which student or parent this information belongs. The information shared is the grade level, the subjects requested, the class schedule requested and any other information that the parent wishes to be shared with the tutor.

    When a tutor agrees to assist a student, we share the following student and/or parent information with the tutor: name, phone number, email and address. 

 

In each case, we collect such information only to the extent necessary or appropriate to fulfill the purpose of the user’s interaction with Tutorax. We do not disclose personally identifiable information other than as described in this document and below in the “How Tutorax Uses Information” section. 

Users may always decline to provide personally identifiable information, provided that doing so may prevent them from engaging in certain site-related activities.

Tracking technologies

Tutorax and our analytics and marketing vendors use technologies such as cookies, beacons, tags and scripts to analyze trends, administer the site, track users’ movements around the site, and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

We use cookies to track page views/usage (log data), service metadata, device information, location information, user settings information and for authentication. Each user can control the use of cookies at the browser level. If you reject cookies, you can still use our site, but your ability to use certain features or areas of our site may be limited.

As with most websites, we automatically collect certain information and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve the services we offer you and to improve marketing, analytics or site functionality. 

We implement Google Analytics features that use display advertising information for Google Analytics demographic and interest reporting.

 You can opt out of Google Analytics for display advertising, to prevent your data from being used by Google Analytics, by visiting the Google Analytics opt-out page.

We, as well as third-party vendors (including Google), use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as DoubleClick cookies) to report how your ad impressions, other uses of advertising services, and interactions with those ad impressions and advertising services relate to visits to our website. You can learn more about the cookies used by the advertising features of Google Analytics by visiting the Google Analytics privacy policy page.

LSOs

Third parties, with whom we partner to provide certain features on our site or to display advertisements based on your web browsing activity, use LSOs such as HTML 5 to collect and store information. Different browsers may offer their own management tools to remove HTML5 LSOs.

Behavioral targeting

We partner with a third party ad network to display advertising on our site or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect non-personal information about your activities on this and other websites in order to provide you with targeted advertising based on your interests.

You can free yourself from behavioral advertising in the following ways: 

  • Negative consent “by the piece”: you can install About Ads and/or BV! Media. This will allow you to refuse behavioral advertising.

 

  • Web browser add-ons: If you use Firefox or Chrome as your browser, you can install Abine TACO or the Google add-on called Keep-My-Opt-Outs. If you are using Firefox 4 or Internet Explorer 9, you can enable the blocking option in the preferences.

How does Tutorax use the information?

Tutorax may use personally identifiable information collected through the Site for the specific purposes for which the information was collected, to communicate with users to provide the requested service or to inform them about products and services offered by Tutorax, its parent, subsidiaries and trusted affiliates, and to enhance users’ experience with Tutorax. 

Out of respect for your privacy, you may choose to stop receiving our marketing emails by following the unsubscribe instructions included in the emails. Tutorax may also use information collected through the Site for research regarding the effectiveness of the Site and the business planning, marketing, advertising and sales efforts of Tutorax, its parent, subsidiaries and trusted affiliates.

Tutorax may disclose personally identifiable information collected from users to its parent, subsidiaries and other related companies, trusted affiliates, contractors and business partners who will use the information for the purposes described above, as necessary to provide the services offered by or through Tutorax and to provide the Site itself, and for the specific purposes for which the information was collected. These companies are not permitted to use your personally identifiable information in any other manner.

Tutorax may also disclose aggregate, anonymous data based on information collected from users to potential investors and partners. 

Finally, Tutorax may disclose or transfer personally identifiable information collected from users in connection with or in contemplation of a sale of its assets or business or a merger, consolidation or other reorganization of its business. In such an event, successors will be required to have security measures that are equivalent to or better than the measures currently in place by Tutorax with respect to previously collected personal information. 

Correction, update, access or suppression of personal information

Users are free to change the contact and banking information associated with their account and their child’s account (name, email, address, phone number, banking information) at any time. 

For other retained information, such as student grade level, if a user’s personally identifiable information changes or if a user no longer wishes to receive non-account specific information from Tutorax, Tutorax will, to the extent possible, provide a means to correct, update, delete and/or remove the personal data previously provided by that user.

With respect to retention and deletion of information: 

  1. A) Tutorax keeps track of information by account type: 

 

  • For school board accounts and accounts affiliated with a school board account: All information submitted will be destroyed and deleted after 3 years. We will retain and use your information to provide the service to you for the duration of your education and, if necessary, to comply with our legal obligations, resolve disputes and fulfill our agreements.

 

  • For individual accounts: All submitted information will be destroyed and deleted within a time frame that Tutorax deems acceptable. We will retain your information for as long as your account is active or as long as necessary to provide services to you. We will retain and use your information to provide the service to you for the duration of your education and, if necessary, to comply with our legal obligations, resolve disputes and fulfill our agreements.

 

  1. B) Our tutors keep the information until the sessions with their students are officially over. 

 

  • Retained Information: When sessions are officially over, the tutor agrees to delete and destroy all information they have related to that student and his/her parents. This information includes name, phone number, email and address. 

 

  • Information learned: For information that the tutor has acquired regarding the student and/or his/her family, which includes the student’s academic level and difficulties, the tutor agrees to keep this information confidential at all times, even after the sessions have officially ended.    

 

In addition, you may request access to personally identifiable information as collected by Tutorax by sending a request to Tutorax by email at [email protected] We will respond to your request within a reasonable time, or otherwise in accordance with applicable law. 

Legal notice

Tutorax may disclose personally identifiable information at the request of law enforcement or government agencies or in response to subpoenas, court orders, or other legal process, to establish, protect or exercise Tutorax’s legal or other rights or to defend against legal claims or as otherwise required or permitted by law. Tutorax may disclose personally identifiable information to protect the rights, property or safety of a user or any other person. Tutorax may disclose personally identifiable information to investigate or prevent a breach by the user of any contractual or other relationship with Tutorax or the commission of any illegal or harmful activity.

Information security

Tutorax discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process transactions on our behalf or to provide tutoring services, and (ii) have agreed not to disclose it to others. We take all reasonable steps to protect against unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Data collected from the Tutorax website is transferred to and stored on a DigitalOcean third-party server (https://www.digitalocean.com/ ). 

The information of each user who has opened a file with Tutorax is stored on the CRM we use. The CRM operates and stores its information on a heroku third-party server (https://www.heroku.com/ ) using industry standard security measures. Our vendor’s privacy policy also applies to data storage. 

However, no security measures are perfect or impenetrable, and Tutorax cannot guarantee that information submitted to, stored on, or transmitted from its systems will be completely secure. Tutorax is not responsible for the circumvention of privacy settings or security measures relating to the Site by any user or third party. Your security is a priority and we strive to provide a safe and secure environment for our customers; however, please note that we cannot guarantee that information submitted to, maintained on, or transmitted from our systems will be completely secure.

In the event that there is a future unauthorized use or breach of personal data, Tutorax will block access and notify all users of the access breach by email.

If you have any questions about the security of your personal information, you can contact us at [email protected] .

Links to third party sites

Please note that the Website may contain links to other sites. These linked sites are not operated or controlled by Tutorax. Tutorax is not responsible for the privacy practices of these or any other sites, and you access these sites entirely at your own risk. Tutorax recommends that you review the privacy practices of other sites you choose to visit. If the user is from the European Union or other regions of the world with laws governing data collection and use that may differ from Canadian law and the user visits, accesses or uses the Site, please note that any personally identifiable information the user provides to Tutorax will be transferred to Canada. Any personally identifiable information provided will be processed and stored in Canada by Tutorax or a service provider acting on its behalf. By providing personally identifiable information to Tutorax, the user specifically and expressly consents to such transfer and to the processing and uses and disclosures set out herein.

Social media widgets

Our site includes social networking features, such as the Facebook “Like” button and widgets, such as the “Share This Site” button, or interactive mini-programs that run on our site. These features may collect your IP address, the page you visit on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or directly on our site. Your interactions with these features are governed by the privacy policy of the company that provides them.

Customer Testimonials / Comments / Reviews

The testimonials/comments/reviews we may collect through the site, by email, phone or any other communication we have with you may be used on the Tutorax website.

We post customer testimonials/comments/reviews on our site that may contain personally identifiable information. Before we post any of your testimonials/comments, we make sure to ask for your permission unless the testimonial/comment/reviews was taken from a public site like Google or Facebook. You may also request, at any time, the removal of your personal information from the testimonials/comments by contacting us at [email protected]

Tutor Profiles / Bios

If you are applying as a tutor, the profile you create on our site may be available to the public, unless otherwise noted. You can change the privacy settings on your profile and make it non-public through your account portal.

Children's confidentiality

Due to the nature of Tutorax’s activities, personal information from individuals under the age of 16 may be provided using the Tutorax website.  

If you are 16 years of age or younger, please ask your parent’s or guardian’s permission before providing any personal information and ask them to assist you when you provide personal information to us.

If you wish to review or delete this information, contact us at the phone number or email address below indicating what you wish to do and we will contact you to take the requested action.

[email protected] / 1800-513-5358. 

Changes to this policy

We may update this Privacy Policy to reflect changes in our information practices. If we make material changes, we may notify you by email (sent to the email address specified in your account) or by posting a notice on this site before the change takes effect. We encourage you to periodically check this page for the latest information on our privacy practices.

To contact Tutorax

If you have any questions or comments about this privacy policy, please feel free to contact Tutorax by any of the following methods:

 

Email: [email protected] 

Mail: Tutorax, 4969 Rue Ambroise-Lafortune, Boisbriand, Canada, J7H 0A4

Phone: 1 (800) 513-5358